Thursday

island. The addresses the complexities of the delicate balance between coastal communities and enhancing ecosystem Technological advancements were made during the course of this dynamic project to best translate complex analyses into user-friendly information to allow stakeholders to make informed decisions. Two specific methods we wish to highlight include the development of an integrated flood model ("Cloudburst"), storm surge and sea level rise, and the preparation of intricate scenario planning typologies illustrating nature-based solutions and community transformation. The project generated several innovative ideas regarding how best to serve a highly vulnerable community as they face present and future climate change related impacts. The session brings together Europe’s leading experts in nature-based solutions design, implementation and impact evaluation. The session presents the components of the NBS implementation cycle and offers participants an opportunity to engage in NBS discussions. Components of the NBS cycle discussed will include the identification of important stakeholders, co-creation, policy contexts, and means to strengthen and upscale nature-based interventions via monitoring and impact assessment. After the session, participants will be able to identify key stakeholders and steps necessary for targeted NBS implementation, performance and impact evaluation, and replication. Local experts can translate the session’s learning outcomes to local agendas and decision-making, and replicate the NBS implementation process for the local environmental, social and economic challenges. adaption solutions. addresses top modern ways of securing vital urban as well as creating value added projects in close cooperation with various stakeholders to improve city livability.


| HOLISTIC APPROACHES TO SOLVING CONFLICTS ABOUT WATER
Chairs: Ulrike Gayh, Germany and Andrea Gerber, Germany The objective is to develop innovative and sustainable project ideas to solve the most common conflicts related to water issues while considering the economic, social, and environmental aspects.  The workshop will put into focus how to share and transfer knowledge and good experiences from new technical-scientific findings to large-scale practical implementations of sustainable sanitation solutions in urban informal settlements. Linkages to the Congress themes, e.g., Wash and community scale water management, and to the IWA Strategic Plan 2019-24, e.g., providing a targeted platform that helps utilities (and communities) share experiences, recognise and learn from emerging disruption, and adapt and embrace change.
The outcome of the workshop will be documented as a legacy. It is planned to involve an IWA Young Water Professional in the rapporteur process and in writing a blog to share the outcomes.

| ACTIONABLE PATHWAY TO IMPLEMENTATION OF NATURE-BASED SOLUTIONS Chairs: Maria Dubovik, Finland and Laura Wendling, Finland
The session brings together Europe's leading experts in nature-based solutions design, implementation and impact evaluation. The session presents the components of the NBS implementation cycle and offers participants an opportunity to engage in NBS discussions. Components of the NBS cycle discussed will include the identification of important stakeholders, co-creation, policy contexts, and means to strengthen and upscale nature-based interventions via monitoring and impact assessment. After the session, participants will be able to identify key stakeholders and steps necessary for targeted NBS implementation, performance and impact evaluation, and replication. Local experts can translate the session's learning outcomes to local agendas and decision-making, and replicate the NBS implementation process for the local environmental, social and economic challenges. Sustainability Development Goals and Planetary Boundaries are taking water management by storm. In that storm, well-conducted lifecycle assessments (LCA) and cost-benefit analyses can provide quantitative decision support for strategic planners and management as for such support tools, the first step is always a thorough understanding of the water system and its interaction with associated energy, material, and transport systems. In this training session, you will be introduced to the concept of lifecycle systems thinking. We will provide an example based on state-of-the-art water resource recovery. Following the introduction, an interactive session with peers will challenge you to map your own system and identify all links to upstream and downstream processes. The session is a modified version of training sessions successfully held with participants from Argentina, China, Denmark, Egypt, Ghana, Kenya, and South Africa.

| THE DIGITAL WORKER -CHALLENGES AND LESSONS LEARNED BY INTERNATIONAL UTILITIES Chairs: Cheryl Davis, United States and Lisa Bross, Germany
The purpose of this workshop is to identify and discuss workforce challenges and lessons learned in relation to issues (e.g., selection of tools, organisational culture, staff training, human resource issues, and IT support) that are key to the effective use of digital tools. A combination of presentations and facilitated discussion will be used to document challenges and lessons learned. Output from this session will be used as the basis for the creation of future reports, presentations, and guidelines for effective use of digital tools by utilities. The purpose of the workshop is to present the World Bank's Water in Circular Economy and Resilience (WICER) Framework, which aims to establish a common understanding of circular economy and resilience in the urban water sector and to showcase global experiences of different cities in different contexts applying circular economy and resilience principles. The presenters will discuss how to operationalize and mainstream these concepts in urban water, reflecting on their experiences and identifying challenges and opportunities. The purpose of the workshop is also to engage the audience and promote a collaborative discussion to identify challenges and opportunities in the sector and to foster the application of circular solutions in the water sector. The power points and a summary of the workshop will be available on the World Bank's WICER website: www.worldbank.org/wicer. Digitalisation is an enabler for smart and liveable cities. Utilising the increasing amount of available data, connecting the dots and leveraging the ability to predict and prioritise, the digital platform created by Grundfos simplifies and optimises daily operations and long-term planning in a proactive, profitable and smart way.
10:30 -11:15 | ISKREA Veitur project. A complete AMI solution for the multiutility connecting electricity, heat, and water metering points within single-point management access The session will present a use case in Veitur, Iceland's largest utility company, implementing an AMI solution on a country scale, connecting electricity, heat, and water metering points with single-point management access within Iskraemeco`s software suite -SYMBIOT.